Every now and then, Australian business, investment and political leaders take a trip to the United States and seem to have an “Aha” moment about how important technology is to their companies and to the nation’s future productivity and prosperity.
Almost a year ago, Commonwealth Bank Chief Matt Comyn embarked on an immersive fact-finding mission in the US to assess the state of Generative AI technologies. When he returned he immediately delayed the CBA’s long planned “Reimagining Banking” briefing until much later in the year.
What Comyn saw and learned on his trip, which included a visit with Microsoft Corp chief executive, Satya Nadella, radically shifted his strategic view of the technology and how he wanted to put it to work for the bank and its customers. CBA, which is considered the most tech savvy in Australia, has recently rolled out an AI-enabled product and plans to accelerate the development of more.
Last week, it was Paul Schroder, the head of AustralianSuper - the nation’s …
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